Welcome to The Insect Shop. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site. If you do not agree with these terms, you should not use our website.
2. Definitions
- "We," "our," or "us" refers to The Insect Shop.
- "You" or "your" refers to the user of our website.
3. Products and Services
- Product Information: We strive to ensure that the information on our website is accurate and up-to-date.
- Availability: All products and services are subject to availability. We reserve the right to withdraw or amend any products or services without prior notice.
4. Ordering and Payment
- Order Process: When you place an order, you will receive an order confirmation email. This email does not constitute acceptance of your order. We reserve the right to refuse or cancel any order at our discretion.
- Payment: All payments are processed securely through our payment gateway provider. We do not store or record your payment information. For details on how your payment information is handled, please refer to our Privacy Policy.
5. Delivery
- Shipping Costs: Shipping costs for orders through our store are at a standard rate of $18.50 and live order are always posted through Express Post via Auspost Australia.
- Delivery Times: While we aim to dispatch orders promptly, delivery times may vary depending on your location and other factors. We are not responsible for delays caused by third-party carriers. Express shipping has a varied timeframe of 1-4 Days. If after 4 days you have not received your order please contact info@invertebrates.com.au Immediatly for further investigation.
6. Returns and Refunds
- Return Policy: We accept returns within 5 days of delivery, provided the products are in their original condition, packaging and not used. To initiate a return, please contact us at info@invertebrates.com.au or 0466 624 861. Return shipping cost for refund orders must be paid by recipient.
- Refunds: Refunds will be processed to the original payment method once the returned products are received and inspected. Shipping costs are non-refundable.
7. Intellectual Property
- Content Ownership: All content on our website, including text, images, and logos, is the property of The Insect Shop and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content from our site without our prior written consent.
8. User Conduct
- Prohibited Activities: You agree not to use our website for any unlawful or prohibited activities, including but not limited to, transmitting harmful or malicious code, engaging in fraudulent activities, or infringing on intellectual property rights.
9. Limitation of Liability
- Disclaimer: To the fullest extent permitted by law, The Insect Shop shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of New South Wales.
11. Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. Any changes will be posted on our website, and your continued use of our site constitutes your acceptance of the revised terms.
12. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
The Insect Shop
Sydney, Australia
[City, State, Postcode]
[Email Address]
[Phone Number]